Scenario 6: Caring for the carer

Scenario takeaway

  • Often, your client and their carers come in a package. Their well-being impacts each other and also has an impact on you.

  • You can start to support Jane with carer Topics such “Looking after Jane’s health and well-being” and “Subsidies and support to help Jane”

  • There are many Sections within other Topics that are also designed to support Jane, such as transport alternatives within the driving Topic, working and caregiving within the employment Topic and more

  • Empowering Jane with coping skills is important, but so is empowering their support network e.g. the Topic “Telling others about the diagnosis and building a circle of support” will help support Jane..

Tasks to complete

  1. Think of a client’s carer who has not had a conversation with you about carer support and carer well-being

  2. Review some of the carer support and well-being Sections similar to this Scenario

  3. Book in a time to have a conversation with him/her about them and share the relevant information over time. Also include this in their care plan if appropriate.

First Aid

Scenario notes

As a great care manager, you review Bill’s care plan regularly. You can also pay close attention to the carer, Jane.

While your time is funded to manage Bill’s package, you may understand that Jane and Bill come as “a package”. Their well-being is linked. In fact, your well-being may also be linked to theirs as their care manager - the more knowledge and skills they build on for managing at home, the less challenges there may be for you.

When catching up with Jane (and reviewing down the list of Topics), you realise that you haven’t discussed much about her well-being and how she’s coping. So, you may decide to discuss the following Topics with her over the coming weeks.

"Looking after Jane’s health and well-being"


  • Understanding Jane’s health is critical for everyone’s well-being. You can check-in with her and ask her to look after herself.

  • You may go beyond that by referring her to resources to support her from the Topic “Looking after Jane’s health and well-being”, including how to manage stress and her feelings, tips to have better sleep, contact numbers for counseling services and taking regular break/ respite etc.

  • You can also reiterate that it is important to remind herself to do self-care regularly and set yourself a reminder to resend these Sections in the future to her.

Using "Notes" function:

  • Many professionals use the Notes function to set reminders for people and some use it to set templates etc.

  • The system will automatically save what you type.

Young Hands Holding Old Hands

"Subsidies and support to help Jane"

  • You know carers are eligible for services and support. You open the Topic “Subsidies and support to help Jane” as a guide, so you don’t miss anything.

  • She was surprised that she’s eligible for support and as you go through the list with her, she said she has already gotten her Health Care Card and Carer supplement sorted. So you can share the rest of the sections with her.

  • She also said that Bill doesn’t need any aids or equipment yet, so maybe just to leave that off the list for her for now.

"Telling others about the diagnosis and building a circle of support"

  • Because Jane and Bill haven't told many people about the diagnosis, you can briefly explain to her why it’s important to talk about it and build that circle of support. This is because it is a steep learning curve and can take time to learn. So, the more time that the friends and families can have to learn about it, what to do and how to support Bill and Jane, the better it will be for them both in the future.

  • You may also tell her some tips on how to “break it” to them from the "Carer Tips" in the Sections

  • Finally, you can also refer her to some online courses for additional information.

Happy Family with Pets


Carer support resources throughout many Topics

  • Support for carers such as Jane are not only limited to the above Topics. 

  • There are many Sections within other Topics that are also designed to support Jane, such as transport alternatives under the driving Topic, working and caregiving under the employment Topic and more.

  • Please take your time and explore and share as appropriate!


  • The scenarios do not cover all of the content in My Dementia Companion, nor all the ways it could be used. Please keep exploring!

  • All the information is curated from reputable sources that are designed for people like Jane and Bill. So, assess and if relevant, share with confidence!

  • Handy user tips include: why learn dementia careshortcuts/app icons, adding us to safe sender list, registration tipssharingextra tips and tricks

  • Contact us if you have any questions via the “Questions?” button or the chat icon within the tool, email us or sms/call us 0406 257 729 during business hours.​