CARER Starter Guide for professionals and providers

This is a quick guide for professionals, care managers and service providers to guide their clients through starting the My Dementia Companion tool.

This guide includes the following:

  • The My Dementia Companion tool is a FREE, easy to use and all you need is a computer or smartphone.

  • Professionals and service providers can also use this to help their clients get started.

How to use it:

  1. Open your web browser and go to Click on the orange “Launch Tool” button to begin.  

  2. Enter your email address to Register/Sign-In, so you can keep track of your progress (note, if you don't click "Sign out", you will stay signed in).

  3. We will send you a single-use 5 digit code to your email. Enter this code into the field. The code is valid for 3 minutes (if your work email blocks this, please use your personal email).

  4. Answer 5 short questions for us to start personalising the support information.

  5. You are now in the main support part of the tool and you will see 3 columns:
    a) The far left column is the menu, which shows you are in the Current Topics tab,
    b) The middle column contains a “Welcome” tutorial Topic plus the 3 Topics you have chosen in Question 5, and
    c) The right column shows detailed information on your selected Topic.

Welcome pictures_Layout_comp_LargeFont.p

6. In the Current Topics tab, click on the Topic called “Welcome! Start here”. Its content will appear in the third column as Sections, which will guide you through how to use the tool, including:

  • How to find practical tips or share your tips to help other carers

  • How My Dementia Companion tailors to your journey and saves your progress (so you won’t be lost while Googling)

  • How to save useful information to refer to later via the “Save for Later” function

  • Where to find extra support information via “More Topics” tab, which includes ~1,000 pieces of information covering all stages of the dementia journey.

We are here to help:

  • click here to book a Live Demo for us to walk you through the tool

  • click here to look at our Frequently Asked Questions (FAQ)

  • click here to Contact Us if you have any questions (we are also happy for a chat if you prefer)