top of page
Managing your plan
It is very easy to active your My Dementia Companion CARER or PRO plan.
If you have activated your plan via Apple App Store or Google Play, you can:
If you have activated your plan via desktop or web browser, you can view instructions below on:
-
managing your plan BEFORE trial expiry, e.g. activate or cancel
-
activating your plan ON or AFTER trial expiry.
Note: You can also add vouchers and discount codes, such as those provided by your aged care provider.
Manage plan BEFORE trial or plan expiry
Before expiry
If your plan is funded under Home Care Packages, Carer Gateway, NDIS or any other government funding options, please contact us to manage your plan.
If you are paying privately, you can:
-
Log in, then click on “More” then “Settings”, then “Manage your plan” in the middle column (picture below), and then the "click here" link
-
A new window will open, then you can enter your “Billing & Shipping Address” for tax purposes, and then enter your “Payment Method” (add any Coupons/ Discounts by clicking on the Subscription drop-down) to activate your account, or cancel your account.
The default payment method is credit card. If you would prefer another method, please contact us via the "Question?" button or chat icon within the tool, or by clicking here.
Activating ON or AFTER trial expiry
After expiry
If you wish to fund your plan under Home Care Packages, Carer Gateway, NDIS or any other government funding options, please contact us first.
If you wish to pay privately. Here you can:
-
Log into your account, you will land on an "Activate your plan" screen.
-
Pick a plan e.g. Monthly or Yearly, including any coupons/ discounts
-
A new window will open, then you can follow the prompts to enter your billing details and payment methods. Then close the payment window to return to the tool (step 1 above). If this does not automatically happen, please refresh this browser.
The default payment method is credit card. If you would prefer another method, please contact us via the "Question?" button or chat icon within the tool, or by clicking here.
bottom of page