Scenario 1: Dealing with questions about driving

Scenario takeaway

  • A broad subject such as driving covers many things. You can use the Sections in the Topic as a checklist to help you plan or guide your conversation and support.

  • Too much information may overwhelm Jane and Bill. To deliver person-centred care, you can share some Sections first, then follow up with more in the coming weeks.

  • You can share relevant content within a few clicks.

Tasks to complete


  1. In the past few weeks, think of an interaction where a client or carer asked you a relatively broad question, such as driving, legal, palliative care, diagnosis etc.

  2. Click on the “All info” tab and browse the list of Topics that are relevant to that question, e.g. “Driving and transport with dementia”, “Future planning: legal matters”, “Palliative and end of life care for people with dementia”, “Getting a diagnosis” etc.

  3. Glance down the list of Sections to see how it can guide you in supporting that client and his/her carer.

  4. Have a conversation with the client or carer about those resources/ Sections.

Empty Road

Scenario notes

Bill is 66 years old and you help to manage his Level 2 Home Care Package at Best Care Workplace Pty Ltd in VIC. He has recently been diagnosed with dementia and lives at home with wife and carer Jane.

The Scenario

Driving is a very broad subject that covers a lot of different areas. It’s almost impossible to remember everything, let alone where to find the relevant and up-to-date resources, as you are often very busy

This is when you can open PRO and go to the Topic “Driving and transport with dementia”. The Sections within that Topic (pictured below), act as a checklist of the key items you may want to cover.


Providing person centred care

From your past interactions with Jane, you know that she can be easily overwhelmed when learning something new. So to ease her into this new subject, you may consider sharing a few sections to start off with.

In a few weeks’ time, you can follow up and see how she’s going, before sharing other Sections, such as alternative transport options, starting the conversation to help Bill transitioning to stop driving etc.



  • The scenarios do not cover all of the content in My Dementia Companion, nor all the ways it could be used. Please keep exploring!

  • All the information is curated from reputable sources that are designed for people like Jane and Bill. So, assess and if relevant, share with confidence!

  • Handy user tips include: shortcuts, adding us to safe sender list, registration tipssharingextra tips and tricks

  • Contact us if you have any questions via the “Questions?” button or the chat icon within the tool, email us or sms/call us 0406 257 729 during business hours.​