Scenario 2: Clients not wanting to give up driving

Scenario takeaway

  • The PRO is also designed for you to be able to search, find answers and share the relevant information to meet your client and carer’s needs in an instant.

  • This allows you to answer questions or address issues on the spot, reducing the chances of loss to follow-up. It works best with clear search words, e.g. “stop driving”, “driving accept” etc.

Tasks to complete


  1. Think of a specific question or challenge that a client or carer has asked you, such as “refusing to see a doctor”, “validation therapy”, “refuse to get dressed”, “hallucination” etc.

  2. Click on the “All info” tab. In the search bar, type in a few key words relating to the question, e.g. “refusing doctor”, “validation therapy”, “refuse dressing”, “hallucination” etc.

  3. Click on the Section card to view the information within, including videos, tips, suggestions etc.

  4. Have a conversation with the client or carer about the information, and if relevant, share it with them via the PRO.

Closeup of comforting hands

Scenario notes

Jane has come back a month after your last conversation regarding Bill’s driving. Jane has been very upset and is struggling to convince him to transition out of driving.

How would you respond? Have you had questions like this before during your practice? What resources would you share with her?


The Search bar

You can quickly search by typing in keywords such as  “driving conversation” or “talk driving”... in the “All info” tab to pull up the relevant information. 

“Information” tab


After you click on a Section, you will default to the “Information” tab. It contains curated links to reputable resources to help your clients and their carer, including videos, handouts, checklists, suggestions and many more.


Under the “Carer Tips” tab, you will find what other carers have found to be helpful. You can direct Jane to this section for self-reading (after you have shared it) or you can also discuss them with her. Because Jane’s easily overwhelmed, you may want to do both.

You can also see “PRO Tips”. We encourage you to share any suggestions you may have to help others.

“P”  for PRO

You may also notice a “P” label next to the Section name. It indicates that the Section contains additional information for professionals, such as considerations, suggestions and professional only resources:


Browsing the rest of the Topic


When you click on a Section in search, you can also see the rest of the Topic. 


In this instance you noticed that there is a specific Section titled “Not accepting the license being suspended” (see picture above). While Bill’s license is not yet suspended, he's exhibiting signs of resistance. You may think it’s best to share this Section with Jane too in preparation.

You can click here to learn more about sharing.


  • The scenarios do not cover all of the content in My Dementia Companion, nor all the ways it could be used. Please keep exploring!

  • All the information is curated from reputable sources that are designed for people like Jane and Bill. So, assess and if relevant, share with confidence!

  • Handy user tips include: why learn dementia careshortcuts/app icons, adding us to safe sender list, registration tipssharingextra tips and tricks

  • Contact us if you have any questions via the “Questions?” button or the chat icon within the tool, email us or sms/call us 0406 257 729 during business hours.​