Scenario 2: Referrals
Summary
Receiving a referral is an important initial step in building your relationship and care with the client and their carers. The PRO can help you do this easier and more effectively.
You can watch the video or read text below, including how to use Sharing feature as part of follow up.
see transcript here.
Managing referrals
An example
1. You may receive the following referral from My Aged Care
Note, the information on this page can also be applied to any other types of referral e.g. a referral from an aged care provider to allied health professional etc.
2. You can quickly pick out the keywords and search in the PRO’s search bar in the ‘Home’ tab to help you prepare your first interaction, e.g. hallucination
3. You can then share relevant care strategies and tips with them after your visit as a follow up, including videos, checklists and tips from other carers, e.g. share the above 'hallucination' strategies or below example on Power of Attorney.
This sets up the prospective clients and carers for success and improve care outcomes, build your relationship and even helps with business development.
Note
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The scenarios do not cover all of the content in My Dementia Companion, nor all the ways it could be used. Please keep exploring!
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More handy user tips here, including shortcuts/ app icons, scenarios, sharing, tips and trips, and more
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Contact us if you have any questions via the “Questions?” button or the chat icon within the tool, email us or sms/call us 0406 257 729 during business hours.