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Champions note: verification and registration tips for your team

Thank you for becoming the My Dementia Companion Champion for your organisation. We can’t thank you enough for your contribution in advancing dementia care excellence at your workplace.

Has everyone in the team been able to sign-in and register? Do they have any questions about the tool?


You can reach out if you have any questions or this Champion’s note is here to help you.

Key takeaway

  • Google Chrome and Safari are the most compatible browser.

  • We have created a few quick tips on the registration, verification and sign-in process, including working around Internet Explorer as a default browser.

  • We are only one email or call/SMS away for any help.

Computer Keyboard

Champion's note

Best browser for PRO

The PRO is designed as a web-app or web-tool. Professionals told us they prefer to sit in front of a desktop computer when supporting their clients with dementia and families.

As such, it’s important to remember that My Dementia Companion PRO works best in Google Chrome and Safari.

Note, you can learn about creating a desktop icon and shortcut here, including using it on mobile friendly and creating an app icon.

Common troubleshooting for verification and registration


Many organisations’ default browser is Internet Explorer, which does not support the PRO (nor many other web-apps).


If your organisation’s default browser is Internet Explorer, this will make registration for your colleagues more difficult. You can click here for some tips on how to work around this.

This link also includes additional information on other potential troubleshooting situations, such as not receiving a verification email and under what circumstances  a user may get an error message.

We hope this additional resource is helpful and of course, you can always contact us with questions at any time.


  • More handy user tips here, including shortcuts/ app icons, scenarios, sharing, tips and trips, and more
  • Contact us if you have any questions via the “Questions?” button or the chat icon within the tool, email us or sms/call us 0406 257 729 during business hours.​

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